Frequently Asked Questions

Here is a list of commonly asked questions

Q: Company : How long have you been in business ?

A: FFmpeg Servers is a division of Hosting Marketers which was incorporated in 2003

 

Q: Where is FFmpeg Servers located?

A: FFmpeg Servers datacenter is located in Chicago IL, USA.

 

Q: How many servers are there in your facility?

A: We currently house over 700 servers.

 

Q: What security do you have in place?

A: The security in the CBOT is very extensive, including Security Guards and Video Surveillance throughout the building. In addition the building is patrolled by Chicago Police Officers. All Tenants of the building must have proper identification including photo I.D. to gain entrance to the building. All visitors must show proper identification and sign in at the Guards desk before gaining access to the building. A pass from the Office Of The Building is need to take any and all equipment out of the building.

 

Q: Is your facility manned 24x7x365 ?

A: Yes, we have staff present at the datacenter 24x7x365, maintaining customer helpdesk and monitoring our network.

 

Q: What happens when I have a hardware failure ?

A: Hardware failures are unfortunately an unforeseen problem that can occur at anytime. Fortunately with FFmpeg Servers all dedicated servers hardware is replaced if it is found to be damaged. This ensures that you won't have to spend additional funds to repair your Dedicated server.

Q: What kind of support do you provide for servers at your datacenter?

A: There is a web based helpdesk where customers can submit their support requests 24x7.

 

Q: What is the difference between dedicated server and virtual server ?

A: With Virtual server you share the bandwidth and hardware resources with other customers. With dedicated server you are the only customer using the server.

 

Q: Are your servers managed ?

A: Yes.

Q: How many IPs (IPv4) do I get with my server ?

A: Servers come with one IP address when a server is released to a customer. We generally do not allow more than 50 IPs for single server customers. Customers with multiple servers may contact us for custom IP assignments.

 

Q: How many IPs (IPv6) can I get ?

A: Each customer is assigned /48 of IPv6

 

Q: NETWORK : Is your network multihomed ? How many carriers do you use to connect to the internet

A: Our network is multihomed, using BGP4 routing protocol. We currently use 5 different carriers to connect to the internet.

 

Q: What is your total internet connection capacity ?

A: Our network currently has 101Gbit/s connectivity to the internet.

 

Q: Is IPv6 available ?

A: Yes, we can provide our customers with both IPv4 and IPv6

 

Q: What kind of transfer speeds and how much data transfer can I expect on 100Mbit port ?

A: You can expect 30-50Mbit/s transfer speeds.